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Need help?

In our helpdesk you can quickly find the answer to most questions.
Prefer personal contact or can’t find what you need? Our support team is ready to help.

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Business inquiries.

Want more information about a business partnership or have a commercial request? Send an email to sales@homewizard.com. Note: we don’t handle support questions via this email address.

HomeWizard B.V.
Keyserswey 79, 2201 CX Noordwijk, The Netherlands
KvK: 53733983 VAT: NL850995188B01

Frequently asked questions.

I have not received my order. What do I do?

Is the status of your order on ‘received’, but you haven’t received anything yet? Please wait for another 3 days. Sometimes the status is updated too early from PostNL. Please contact us if you still have not received anything after 5 working days. You open the chat by clicking on the purple icon at the bottom right.

I have problems connecting the device to the app, what can I do?

Sometimes it is possible that the connection to Wi-Fi is disturbed. Read our tips in this article on how to resolve this.

My device is Offline, what can i do?

Go to Settings > Devices > ”Your meter” > Options ••• > Reconfigure Wi-Fi and reconfigure your Wi-Fi settings.

How to add an Energy device in the app

Go to Settings > Devices > ‘Your device’ > Begin setup. Click here for the full explanation.

Has your question not been answered?

We have an extensive help center where all your questions are answered. Can’t find the solution you’re looking for? Get in touch by sending a message via the green button in the bottom right corner of your screen.