We are here to help.
Visit our helpdesk or press the purple button at the bottom right to open a chat with us. You will receive a response in your mailbox within 24 hours. Don’t forget to fill in your email address.
Do you have a business request? We would like to get in touch with you. Mail us at firstname.lastname@example.org and we will get back to you as soon as possible.
Keyserswey 79, 2201 CX Noordwijk, The Netherlands
KvK: 53733983 BTW: NL850995188B01
Frequently asked questions
Is the status of your order on ‘received’, but you haven’t received anything yet? Please wait for another 3 days. Sometimes the status is updated too early from PostNL. Please contact us if you still have not received anything after 5 working days. You open the chat by clicking on the purple icon at the bottom right.
Sometimes it is possible that the connection to Wi-Fi is disturbed. Read our tips in this article on how to resolve this.
Go to Settings > Meters > ”Your meter” > Options ••• > Reconfigure Wi-Fi and reconfigure your Wi-Fi settings.
Go to Settings > Add new meter > ‘Your device’ > Begin setup. Click here for the full explanation.
We have an extensive help desk where all questions are answered. Is the solution not there for you? Then contact us by opening the chat by clicking on the purple icon at the bottom right of your screen.