How can we help?
Get in touch.
Have a question about your product or delivery? Click on the green button with the question mark at the bottom right. Our virtual assistant will put you in touch with the right colleague.
In case you’d like to get started yourself, check the frequently asked questions below or go to our helpdesk. There, you will find the answer to most questions.
Business inquiries.
Do you have a business request? We would like to get in touch with you. Mail us at sales@homewizard.com, and we will get back to you as soon as possible. Please note that we do not answer support questions via this email address.
HomeWizard B.V.
Keyserswey 79, 2201 CX Noordwijk, The Netherlands
KvK: 53733983 | BTW: NL850995188B01
Frequently asked questions.
I have not received my order. What do I do?
Is the status of your order on ‘received’, but you haven’t received anything yet? Please wait for another 3 days. Sometimes the status is updated too early from PostNL. Please contact us if you still have not received anything after 5 working days. You open the chat by clicking on the purple icon at the bottom right.
I have problems connecting the device to the app, what can I do?
Sometimes it is possible that the connection to Wi-Fi is disturbed. Read our tips in this article on how to resolve this.
My device is Offline, what can i do?
Go to Settings > Meters > ”Your meter” > Options ••• > Reconfigure Wi-Fi and reconfigure your Wi-Fi settings.
How to add an Energy device in the app
Go to Settings > Add new meter > ‘Your device’ > Begin setup. Click here for the full explanation.
Has your question not been answered?
We have an extensive help desk where all questions are answered. Is the solution not there for you? Then contact us by opening the chat by clicking on the purple icon at the bottom right of your screen.
