Chat with a
support agent.

I have not received my order. What do I do?

Is the status of your order on ‘received’, but you haven’t received anything yet? Please wait for another 3 days. Sometimes the status is updated too early from PostNL. Please contact us if you still have not received anything after 5 working days. You open the chat by clicking on the green icon at the bottom right.

I have problems connecting the device to the app, what can I do?

Sometimes it is possible that the connection to Wi-Fi is disturbed. Read our tips in this article on how to resolve this.

My device is Offline, what can i do?

Go to Settings > Meters > ”Your meter” > Options ••• > Reconfigure Wi-Fi and reconfigure your Wi-Fi settings.

How to add an Energy device in the app

Go to Settings > Add new meter > ‘Your device’ > Begin setup. Click here for the full explanation.